APPOINTMENTS AND CANCELLATIONS

Please remember to cancel or reschedule 24 hours in advance of your session. You will be responsible for half of the session fee ($80.00 – $120 depending on session booked) if cancellation is less than 24 hours.

The standard meeting time for a psychotherapy session is 60 minutes. Requests to change the standard 60 minute session need to be discussed with the therapist in order for time to be scheduled in advance.

Sessions that are missed without notice will be charged at the full rate of the session. Missed sessions are not covered insurance plans. This fee must be paid before or at the time of your next appointment.

Exceptions may be made for emergencies or unexpected illness at the provider’s discretion. Multiple missed appointments or late cancellations may result in termination of services.

SESSION INFORMATION

  • Initial assessment sessions are scheduled for 60 minutes.
  • Standard individual therapy sessions are 60 minutes in length.
  • EMDR sessions can range between 60 – 90 minutes.
  • Couples therapy sessions are 60 minutes in length.
  • Group sessions are typically 1.5 – 2 hours in length.

FEE SCHEDULE

  • Initial assessment: $160.00
  • Individual therapy: $160.00
  • EMDR 60 minutes: $160.00
  • EMDR 90 minutes session: $240
  • Couples therapy: $210.00
  • Group therapy (per session): TBD
  • Consultations (up to 20 minutes): No charge
  • Extended phone consultations (15+ minutes): $40.00 per 15-minute increment
  • Report writing/letter writing: $40.00 per document
  • Records review: $40.00 per hour
  • No-show/ +15 minutes late fee: Full session cost
  • Late cancellation fee: $80.00

Fees are subject to periodic review and may change. You will be notified of any fee changes at least 30 days in advance.

INSURANCE AND PAYMENT

  • Mental health services may be covered by your extended health benefits plan.
  • We do not directly bill provincial health insurance plans, as most psychological and counselling services are not covered by provincial healthcare.
  • We do direct billing for the following extended health insurance providers: Blue Cross, SunLife
  • For all other insurance plans, we provide receipts that you can submit for reimbursement.
  • You are responsible for verifying your coverage for mental health services prior to your first appointment.
  • We accept e-transfer, cash, and credit cards.
  • Payment is due at the time of service unless other arrangements have been made.
  • Mental health services may be eligible for the Medical Expense Tax Credit on your income tax return.
  • We provide annual summaries of your payments upon request.

TELEPHONE ACCESSIBILITY

If you need to contact your therapist between sessions, for a non-urgent matter, please leave a message on their voicemail at 613-326-1468 or send an email to hello@freebirdcounselling.com. Your therapist may not be immediately available; however, they will attempt to return your call within 24-48 hours unless you receive an out of office reply to your message or hear an out of office message on their voicemail.

FreeBird Counselling currently books in-person and virtual sessions. However, in the event that you are out of town, sick, or need additional support, and you cannot participate in an in-person or virtual session, phone sessions are available.

You must be physically present in Ontario to attend counselling sessions at FreeBird Counselling, this applies to in-person, virtual, and phone sessions.

Phone calls between sessions that exceed 15 minutes may be billed proportionately to your session rate.

If a true emergency situation arises, please call 911 or go to your nearest emergency room.

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